Policy 5 – Ensuring Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure that customer personal information is accurate and complete where it may be used to make a decision about the customer or disclosed to another organization.
5.2 Customers may request correction to their personal information in order to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.
5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year. If the correction is not made, we will note the customer’s correction request in the file.
Policy 6 – Securing Personal Information
6.1 We are committed to ensuring the security of customer personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 The following security measures will be followed to ensure that customer personal information is appropriately protected:
- The use of locked filing cabinets;
- Physically securing offices where personal information is held;
- The use of user IDs, passwords, encryption, and firewalls;
- Restricting employee access to personal information as appropriate (ie. only those that need to know will have access);
- Contractually requiring any service providers to provide comparable security measures.
6.3 We will use appropriate security measures when destroying customer personal information such as
- Shredding documents and data storage media;
- Deleting electronically stored information.
6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
Policy 7 – Providing Customers Access to Personal Information
7.1 Customers have a right to access their personal information, subject to limited exceptions, which may include:
- Solicitor-client privilege;
- If disclosure would reveal personal information about another individual;
- Health and safety concerns.
7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought. Such a request must be forwarded to the Privacy Officer.
7.3 Upon request, we will advise customers how we use their personal information and, if applicable, to whom it has been disclosed.
7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.
7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the customer of the cost and request further direction from the customer on whether or not we should proceed with the request.
7.6 If a request is refused in full or in part, we will notify the customer in writing, providing the reasons for refusal and the recourse available to the customer.
Policy 8 – Questions and Complaints: The Role of the Privacy Officer
8.1 The Privacy Officer is responsible for ensuring A Pet’s Life Ventures Inc and its subsidiary Richmark Investments Inc compliance with this policy and the Personal Information Protection Act.
8.2 Customers should direct any complaints, concerns or questions regarding A Pet’s Life Ventures Inc and its subsidiary Richmark Investments Inc compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the customer may also write to the Information and Privacy Commissioner of British Columbia.
8.3 Contact information for the Privacy Officer of A Pet’s Life Ventures Inc and its subsidiary Richmark Investments Inc is:
c/o A Pet’s Life Ventures Inc
2019 Cadboro Bay Road
Victoria BC Canada V8R 5G4